Frequently Asked Questions

If you don’t find the answer to your question here, please give us a call or send us an email. We LOVE helping customers.

What services do you offer?

Go-Uptime provides breakdown support services for all types of tractor-trailer and reefer equipment throughout North America. When your equipment goes down, we’ll find the right repair partner, negotiate prices, schedule the work, and see everything through until you’re back up and running as quickly as possible. Throughout the process we keep you informed, and when it’s over, we deal with all the paperwork and send you a single invoice. If you have telematics equipment on your refrigeration units, we can monitor your loads and notify you to start the repair process the moment something goes wrong.

What makes Go-Uptime different than other breakdown repair services?

Unlike most breakdown repair services that use answering service personnel, our staff is entirely comprised of knowledgeable factory trained employees who are capable of troubleshooting issues and determining the most efficient and cost-effective ways to solve your breakdown problems.

We also mitigate payment and invoicing confusion by dealing with all of the repair related paperwork and payments and sending you a single invoice. This will decrease driver downtime because they won’t have to wait for payment authorization and can get back on the road faster.

What is the service coverage area?

Go-Uptime has a strong relationship with hundreds of repair locations, including locations in Mexico and Canada. We provide support for tractor-trailer equipment from coast-to-coast throughout North America.

What is the cost for service?

We charge a modest fee per breakdown. Even with our fee, the cost is often less than if you had handled everything yourself because Go-Uptime customers receive an average discount of about 15% on each breakdown repair. If you are interested in telematics monitoring services, we charge a monthly rate based on the size of the fleet that you want monitored.

There’s no cost to sign up for Go-Uptime’s breakdown support services and no annual fees.

To get a quote and see how much we can save you call 1-800-689-0915.

How does Go-Uptime lower repair costs?

As a Go-Uptime customer, you will be able to utilize the discounts that we have negotiated with our vast network of trusted professional repair locations. As a company with several customers, we are able to use the combined fleets of all of our customers as leverage with our industry partners to ensure that you are getting the best possible price and discounts on all of your breakdown repairs.

How do I sign up?

Just call 1-800-689-0915 and we’ll handle everything over the phone.